Repro is a company that develops and provides a customer engagement platform to support the growth of apps and web services. Within a few years of its inception, the company has achieved the number one domestic market share in the app space and is currently expanding its services in Asia with its Singapore office. The Customer Reliability Engineering (CRE) team, to which I will be assigned, is an engineering team that provides technical support to our customers so that they can use Repro with peace of mind.
Until now, customer support has been handled by CRE and Customer Success (CS) team members. Going forward, the team will be carved out of the online customer support function so that CRE will focus on technical issue resolution and CS will shift its focus to offline customer activities. The mission of customer support is to work with CRE and CS to "solve the challenges our customers face in using Repro".