Role Overview

Customer Success Manager, Web

Customer Success Manager, Webfull-timejapan


Our mission is to make our clients' digital marketing a success.

"Repro Web" is a product that enables you to analyze and improve your website and provide 1-to-1 digital customer service without programming. This service is used to accompany the client's digital marketing improvement process, including website issue discovery, policy planning, and hypothesis testing, in order to improve KPIs with business impact.

Customer Success is the third most important position in the SaaS business, which has been growing at a rapid pace in recent years, and is the third fastest growing annual salary occupation in the US. It's not just passive support, it's proactive communication and the use of head and hands to improve customer results.

Customer Success at Repro is positioned as a source of product value, providing feedback to the product itself, discussing development priorities, pre-sales and cross-selling, and so on, as long as you want to get involved.


In the area of digital marketing, you will be responsible for a series of cycles in which issues are discovered and analyzed based on access logs and user test results, measures are formulated, and hypotheses are formulated and verified at high speed. This is a hands-on advisory role to improve client company results and increase product retention rates through hands-on advisory work.

If you don't have any real digital marketing PDCA experience, we require a high commitment to catch up quickly.

In addition, as a more developmental area, if we can establish an improvement process with high reproducibility, we can collaborate with the product development department and make it into a function.

If you have the right skills, you can contribute to marketing, such as speaking at seminars, or contribute to sales, such as cross-selling or pre-sales.

Minimum Qualifications

  • Experience with any of the following

    • Experience in customer success and customer support.
    • Experience in corporate and high unit price commercial sales and consulting.
    • Experience in setting KPIs and implementing PDCA cycles to achieve numerical improvements
  • Ready to stick to the results and finish the job.
  • A proactive attitude to take action and solve problems on your own
  • A mindset that prioritizes delivering value to customers over team harmony

Preferred Qualifications

  • Knowledge and experience in digital marketing and web technology.
  • Experience in the BtoB or SaaS industry


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